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Survivors of TBI and their families each process the occurrence of a TBI through 6 unique stages using “grief theory” as a framework. There are key factors in the rehabilitation and recovery process that impact their level of acceptance, coping, and adjustment following a TBI. Understanding these stages by professionals, families, and survivors can directly enhance the success of their rehabilitation program and assist in achieving maximized successful outcomes. The case manager’s role in assisting patients who have sustained TBI can be greatly enhanced through an understanding of these stages, as readiness of the survivor and family to engage and participate in the case management process is dependent on the current stage of acceptance and coping being experienced. The case manager, as the conduit of information and communication, is in the unique position to support the interdisciplinary team with a thorough understanding of the family and survivor’s stages in the rehabilitation and recovery process.

Presented by

Deborah Gutteridge, MS, CBIST,
Clinical Evaluator

Ms. Gutteridge currently functions in the capacity of Regional Manager of Marketing and Business Development for NeuroRestorative, a national organization providing multiple levels of post-acute supports and services for persons with Acquired Brain Injury. Ms. Gutteridge possesses a Master’s of Science Degree in Counseling Psychology and is a Certified Brain Injury Specialist Trainer. She has recently served 3 years as President of the Board of Directors of the Brain Injury Association of Kansas and Greater Kansas City. She has served in the capacities of Director, Secretary, and President for the Case Management Society of America-KC Chapter, and has held several positions on the National Board of Directors of the Case Management Society of America. She was CMSA’s 2014 recipient of the Award of Service Excellence and most recently served as the President of the CMSA Foundation. She has worked in the field of brain injury for over 30 years. She is in her 22nd year of service with NeuroRestorative, and is a regular presenter for both local and national venues.